hinge-health
The Opportunity CareOps is the platform pod within CareHub that powers how Hinge Health's care team operates at scale. As the PM for CareOps, you'll drive a high-impact roadmap: improving workload distribution across the care team through algorithmic engine enhancements, migrating complex operational workflows into a modern internal platform, automating member offboarding, and supporting the rollout of new care programs. You'll partner closely with Demand Enablement, Member Ops, Clinical Operations, and a Bangalore-based engineering team, with significant collaboration with US-based stakeholders. This role sits within the CareHub neighborhood and reports to the Director of Product for CareHub. What You’ll Accomplish - Design the strategy to overhaul our internal tool for workforce management. This includes RBAC, audit logging, and key features like dashboards, dynamic coverage management and more - Ship improvements to our care team to member assignment engine that improve our care team member workloads. - Reduce operational average handle time for key workflows - Define MVPs, set KPIs, and build out a multi quarter roadmap for the CareOps pod with clearly defined success metrics and delivery milestones - Write high-quality PRDs and partner with engineering to drive features from discovery to launch with minimal rework Basic Qualifications - 3+ years of product management experience shipping production features end-to-end - Experience building and iterating on internal tools or operational workflows for non-technical business users - Demonstrated ability to write clear, complete PRDs and drive features to launch independently - Experience with algorithmic systems such as matching, scheduling, routing, or capacity management - Bachelor’s degree in Computer Science or a related technical field. Preferred Qualifications - Background in healthcare, digital health, or care operations — or experience with products that serve clinical or ops stakeholders - Comfortable working with data teams; able to interpret analytical outputs and use them to inform roadmap decisions and measure impact - Experience collaborating across time zones with US-based partners from an India location - Familiarity with microservices architecture and ability to engage on technical trade-offs with engineering Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week. This is a Bengaluru-based role that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA. Time zones: San Francisco is the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time – for example, 8AM in San Francisco is 8:30 PM in Bengaluru. Standard working hours in San Francisco are between 8AM – 6PM. For this role, applicants should be open to meetings in the late evening following India Standard Time. About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/ What You'll Love About Us - Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA). - Well-being support: We offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally. - Ownership: Grow with us through discounted company stock through our ESPP with easy payroll deductions. Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. By submitting your application you are acknowledging we are using your personal data as outlined in the Personnel and Candidate Privacy Policy https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.