Business Analyst – ServiceNow SOMT

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Analyst – ServiceNow SOMT based in India.

We are seeking an experienced Business Analyst to optimize service management processes and improve telecom service delivery through the ServiceNow ecosystem. In this role, you will bridge business stakeholders and technical teams, translating complex operational needs into practical requirements and scalable solutions. You will contribute to the evolution of ServiceNow Strategic Portfolio Management (SPM) and Service Order Management and Tracking (SOMT) capabilities, ensuring alignment between business objectives and technical execution. Working in an Agile environment, you will guide requirements gathering, facilitate collaboration, and oversee user acceptance testing to support high-quality implementations. Your understanding of telecom service lifecycles and industry frameworks will help identify process bottlenecks and improve order fulfillment. This remote opportunity is suited to an analytical, collaborative professional who enjoys solving complex business challenges and driving continuous improvement.