IQVIA
Job Description Summary We’re looking for an Engineer to help us manage day to day Operations of our Centralized IT Network Operations Centre (NOC). Someone who thrives on challenges and continually looks for opportunities to make things better. Comfortable in taking responsibility. Should be friendly, positive and enthusiastic at every turn.
• Acknowledge and process events on time by following the Event Management Process • Monitor the various Applications, Dashboards and Service Management queues to perform checks/ escalate issues/ report failures • Understand all the operational processes and duly abide by them • Identify, analyze and report issues proactively • Timely completion of all assigned activities and responsibilities • Join the high/critical impact bridge calls, change calls and other meetings • Drive continual service improvements for the assigned service and process areas • Always strive to create a non-political and non-conflicting work environment • Meet high quality standards. • Meet all the KPI’s and SLA PRIMARY FOCUS AREAS • Event Management • Application Monitoring • Production Acceptance • Quality • KPI’s and SLA’s • CSI for the assigned process and application service areas. • Data Analytics KNOWLEDGE, SKILLS & REQUIREMENTS • Excellent communication skills (verbal, written, interpersonal). Should have exposure to US and UK Culture • Excellent documentation, presentation, analytical and multitasking skills. • ITIL v3 Foundation basic knowledge required. • Working knowledge of Monitoring tools like Splunk, Orion and ticketing tools like Service Center, Service Now • Knowledge of Event, Incident, Change, Problem and Configuration Management • Basic understanding of IT Infrastructure, Windows servers, operating systems and networking • Committed to Process Improvements and Operational Delivery by working with the NOC Management • Inquisitiveness and strong desire to learn about the tools, technologies and procedures • Personable, non-political and non-confrontational in approach • Team oriented, adaptable, dependable, and strong work ethic • Ability to work in a fast paced environment • Willing to work in shifts, weekends and holidays to support the 24/7 environment • Willing to work outside of the business hours based on operational requirements • Influential leadership • Customer Focus • Adherence to IQVIA values, process and procedures Experience • Enthusiastic, Energetic individual with relevant 1 to3 years of Operational experience, Monitoring, ITIL framework Certification: • ITIL – F (not mandatory) Education: Degree and in Science or Engineering • B. E, B.Tech IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.