Sales Operations & CRM Analyst

Job Description Apply now Job Title: Sales Operations & CRM Analyst Posting Start Date: 11/2/26 Job Description: Purpose of the Job This role will be based in Pune and will support the UK Commercial team across Express, Freight, and Key Accounts. As a key member, you will serve as the backbone of commercial data and systems, driving Salesforce data integrity, developing insightful Power BI dashboards, and enabling data-driven decision-making. Job Description Key Responsibilities CRM & Data Quality Own day-to-day Salesforce (SFDC) administration for UK - account ownership, opportunity hygiene, pipeline accuracy, and user adoption. Design and enforce data standards across the UK commercial team; identify and remediate existing data gaps (accounts, contacts, opportunities, activity logs). Liaise with the global D&T / CRM team on UK-specific configuration, workflow, and integration needs (ACE, Cargowise). Power BI Reporting & Dashboards Build and maintain the UK Commercial Performance Dashboard suite in Power BI - revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics Produce the monthly UK Commercial Performance Pack for leadership - leading and lagging indicators at Sales Person level. Sales Performance & Operations Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process. Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person. Commercial Planning Support Assist in building business cases, headcount proposals, and commercial planning inputs for leadership. Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology. Job Requirements - Experience and Education 2–4 years in a Sales Operations, Revenue Operations, CRM, or Commercial Analyst role - B2B preferred; logistics or freight a significant advantage Demonstrable Salesforce (SFDC) experience is essential - reporting, dashboards, admin; certification a strong plus Proven Power BI capability - live dashboards, data modelling, DAX; must be able to show examples Advanced Excel - you are the person colleagues come to when a spreadsheet gets difficult Comfortable working across time zones. SQL and/or ETL experience is preferred. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Apply now