Technical Trainer

Liaise with Location-in-charge & Team leads to determine training needs and schedule training sessions Train New hires end to end and evaluate their abilities to handle the task independently Design effective training programs to meet icare and Apple goals Prepare training content and assessment question banks fortnightly Check process & compliance deviations and identify areas of improvement to train. On-job training to front desk executives on selling accessories Training on new knowledge base articles, technical training, repairing, CRM Plan redundancy and train employees on cross functional skills Should be willing to deliver training remotely and classroom Requirements Proven experience as trainer for at least 3 years Deep knowledge of Apple devices troubleshooting is a must Knowledge of terminal troubleshooting is a plus