Specialist Assistant Manager - Change/Training Communications - Hyderabad

Specialist Assistant Manager- Change/Training Communications - Deloitte Support Services India Private Limited

Deloitte Global is seeking an experienced change and training communications specialist to develop learning materials, project resources, and process documentation for the Change Management Center of Excellence (COE). In this role, you will partner with stakeholders and subject matter specialists to create clear communications and learning resources that support adoption of new processes, behaviors, and technologies across Deloitte Global. You will help translate change priorities into practical, audience-focused materials throughout the change lifecycle.

Work you'll do

As a Specialist Assistant Manager - Change/Training Communications on the Change Management Center of Excellence (COE) team, you will be responsible for:

Partner with COE leaders, subject matter specialists, managers, project teams, and impacted business groups to gather requirements, assess change impacts, and support engagement activities.

Translate business requirements into change timelines, deliverable schedules, learner journeys, role-based training plans, and stakeholder engagement materials.

Develop change communications, announcements, presentations, leader talking points, briefing materials, and presentation scripts to support awareness and adoption.

Create and maintain learning resources, including standard operating procedures, quick reference guides, job aids, process guides, frequently asked questions, one-pagers, infographics, ServiceNow knowledge articles, training decks, and facilitator materials.

Manage content review and approval cycles; maintain Teams sites, SharePoint pages, and resource repositories; and coordinate updates with Knowledge Services and Creative Services.

The team

The Change Management Center of Excellence (COE) is part of Deloitte Global People and Operations. The team partners with People and Operations teams and select business units to identify and address people-focused change priorities across Deloitte Global. It delivers change enablement, communications, and learning resources that help stakeholders adopt new processes, behaviors, and technologies.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Required:

Bachelor’s degree.

6+ years of experience in training, learning-content development, and/or communications.

Experience supporting change management initiatives, including stakeholder partnership, change-impact assessment, and development of communication and engagement materials.

Experience developing instructional content, including training materials, standard operating procedures, quick reference guides, job aids, knowledge articles, and facilitator resources.

Experience managing learning or communication content through review, launch, and post-go-live updates.

Experience using Microsoft 365 and Adobe Creative Cloud, including InDesign and Illustrator, to develop learning and communication materials.

Preferred:

Change management and/or training certification.

Experience maintaining Teams sites, SharePoint pages, intranet content, or project resource hubs.

Experience supporting knowledge-transfer sessions, train-the-trainer activities, or facilitator-led training.

Experience collaborating with creative-services teams on visual design, video, or multimedia assets.