Business Development Executive - Inside Sales

Drive new customer acquisition for the organization by generating and qualifying leads, converting prospects into broadband/fiber customers, and ensuring a smooth handover from sales closure to installation and activation. 1. Lead Generation & Prospecting · Generate leads through inbound/outbound calls, digital leads, campaigns, referrals, local networking and assigned databases. · Identify and qualify prospects based on location, connectivity availability, usage, speed and plan requirements. · Maintain sufficient qualified opportunities to achieve assigned targets. 2. Customer Acquisition & Sales Conversion · Understand customer requirements and recommend suitable broadband/fiber plans. · Explain pricing, speed, offers, installation process, service benefits and applicable terms accurately. · Handle objections, negotiate within approved guidelines and close qualified prospects. · Achieve assigned daily, weekly and monthly new-connection targets. 3. Follow-up & Pipeline Management · Complete scheduled callbacks and follow-ups within agreed timelines. · Maintain lead status, next action and expected closure date in CRM. · Re-engage pending and lost opportunities where appropriate and record reasons for non-conversion. 4. Fulfillment & Installation Coordination · Collect required customer details and KYC/documentation. · Raise/hand over confirmed orders to the installation/technical team. · Track installation and activation status until successful completion. · Keep customers informed about installation schedules and escalate delays. 5. CRM, Reporting & Compliance · Maintain accurate lead, customer, call, follow-up and sales records. · Submit daily/weekly sales and fulfillment reports. · Follow approved pricing, process, documentation and customer communication guidelines. · Do not make unauthorized commitments on pricing, installation or service. 6. Customer Experience & Referrals · Maintain professional communication throughout acquisition and fulfillment. · Capture customer feedback and common objections. · Generate referrals and identify suitable upgrade/additional service opportunities. Requirements Any Graduate / Diploma with relevant sales or customer-facing experience. Minimum 1 year experience in ISP, Broadband, Telecom, Telesales, Inside Sales, Field Sales, B2C Sales, DTH or related customer acquisition roles preferred. Tamil communication skills preferred for residential customer interaction. Strong communication, customer-handling and sales skills. Lead generation, prospecting, follow-up and conversion ability. Good understanding of broadband, fiber/FTTH, plans, speed, installation and connectivity. CRM / sales reporting discipline and basic MS Office knowledge. Strong coordination skills with Installation, Technical Support, Billing and Customer Service teams. Target-oriented, data-driven and result-focused approach. Benefits Salary Range starts from 12,000/- (onwards) Statutory benefits + Incentives + Insurance Performance based incentives Employee Recognition & Rewards for performance Regular performance reviews and salary growth opportunities Career Growth & Internal Promotion Opportunities