Stores Executive

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Novotel New Delhi City Centre is ideally located in the heart of Delhi. With 124 contemporary rooms, including four suites and a Presidential Suite, the hotel offers modern amenities, versatile event spaces, a rooftop infinity pool and fully equipped health club. Just minutes from New Delhi Railway Station, 45 minutes from Indira Gandhi International Airport, and well connected to the city's key business hubs, the hotel offers easy access to Delhi's cultural, shopping, and entertainment destinations.

Culinary experiences at Novotel New Delhi City Centre feature Food Exchange, The Flying Trunk rooftop bar and restaurant, and the Gourmet Bar, presenting diverse dining options in a contemporary setting. The hotel also offers 10,000 sqft. of flexible event and meeting spaces, thoughtfully designed for corporate gatherings, social celebrations, and seamless events, supported by professional service and tailored catering.

The hotel boasts a range of stylish rooms and luxurious suites. Guests can indulge in diverse dining experiences, unwind with refreshing drinks at the Gourmet Bar, stay active at the health club and enjoy flexible meeting spaces.

Manage all point-of-sale transactions with accuracy and efficiency, ensuring proper cash handling and payment reconciliation throughout your shift

Oversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability and minimize discrepancies

Deliver exceptional customer service by attending to guest inquiries promptly and ensuring a welcoming, positive shopping experience

Maintain visual merchandising standards and ensure the store environment is clean, organized, and visually appealing at all times

Process customer transactions efficiently while maintaining accuracy in billing and providing detailed receipts

Supervise and mentor junior staff members, providing guidance and training to ensure consistent service standards across the team

Monitor and analyze sales performance against targets, identifying trends and providing actionable feedback to management

Ensure strict compliance with all organizational policies, procedures, and security protocols

Maintain detailed and transparent records of stock movements, inventory discrepancies, and daily sales reports

Collaborate with other departments to support overall operations and enhance guest satisfaction initiatives

Identify opportunities to maximize sales and suggest innovative improvements to store operations and customer experience

Handle customer complaints and concerns with empathy and professionalism, working toward effective resolutions

Secondary education or equivalent qualification

Minimum 2 years of proven experience in retail, hospitality, or customer service environment

Proficiency in point-of-sale (POS) systems and demonstrated expertise in cash handling procedures

Strong numerical skills with the ability to perform accurate cash reconciliation and financial reporting

Excellent communication and interpersonal abilities with a customer-focused mindset

Solid knowledge of inventory management and stock control practices

Demonstrated leadership capabilities with experience supervising or mentoring team members

Strong analytical skills with the ability to interpret sales data and performance metrics

Excellent time management and organizational skills with the ability to prioritize multiple tasks

Ability to work flexible shifts, including weekends and public holidays as required

Problem-solving mindset with a proactive approach to identifying and addressing operational challenges

Knowledge of visual merchandising principles and retail best practices

Ability to meet and exceed sales targets while maintaining service quality

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