Guest Relation Executive- Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Greet and welcome guests upon arrival, ensuring a warm and professional first impression

Assist guests with check-in and check-out procedures, addressing any queries or concerns

Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction

Handle guest complaints and concerns with professionalism, working towards swift resolution

Provide concierge services, including local recommendations, restaurant reservations, and activity bookings

Maintain detailed records of guest interactions and preferences for future visits

Conduct regular follow-up calls or communications with guests during their stay to ensure satisfaction

Coordinate with housekeeping, food and beverage, and maintenance teams to address guest needs

Collect guest feedback and prepare reports to identify areas for service improvement

Organise and support special events, celebrations, and group activities for guests

Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information

Ensure all guest communications are documented in the property management system

Contribute to achieving guest satisfaction targets and positive online reviews

Represent the hotel professionally at all times, embodying the Fairmont brand values

High school diploma or equivalent qualification

Minimum 2-3 years of experience in guest relations, hospitality, or customer service roles

Excellent verbal and written communication skills in English

Strong interpersonal and relationship-building abilities

Proficiency in using property management systems and hotel software

Demonstrated problem-solving and conflict resolution capabilities

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities