Senior Analyst - Service Desk

The Service Desk will support MRO’s internal employee base and external customers with technical assistance across systems, applications, hardware, access, and proprietary healthcare platforms. This team serves as the first point of contact for technical issues and service requests, ensuring a consistent, professional, and high-quality support experience.

Roles within this team progress in technical depth, problem complexity, decision-making authority, and leadership responsibility, ranging from frontline support execution to people and operational leadership