Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

Experience: 7+ years in ServiceNow development

Strong experience in ServiceNow SPM, CSM, and ITSM modules

Hands-on experience with ServiceNow Service Portal and Integrations

Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments

Experience in gathering business requirements and translating them into scalable technical solutions

Strong knowledge of ServiceNow platform architecture, configuration, and customization

Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions

Experience with Jelly Scripting and AngularJS

Experience in developing and maintaining integrations with third-party and enterprise applications

Strong understanding of ServiceNow development best practices and governance

Experience in component integration testing and troubleshooting

Strong analytical, problem-solving, and debugging skills

Excellent communication and stakeholder management skills

Experience in ITOM, GRC, or HRSD modules will be an added advantage

ITIL knowledge is preferred

Work with global teams to implement and enhance ServiceNow solutions across multiple locations

Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules

Design, develop, and maintain ServiceNow integrations with enterprise applications

Understand business requirements and support process standardization through effective platform design

Develop, configure, and customize ServiceNow applications and workflows

Create scalable technical solutions aligned with business objectives and platform best practices

Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts

Develop solutions using Jelly Scripting and AngularJS where required

Perform component integration testing and support end-to-end solution validation

Troubleshoot and resolve application, integration, and platform-related issues

Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions

Ensure adherence to ServiceNow development standards, governance, and security best practices

Participate in design reviews and provide recommendations for platform improvements

Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives

Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Bachelor’s or master’s degree in computer science, Information Technology, or a related field