Application Development & Support Specialist

JOB DESCRIPTION

Product Specialist

Supply Chain

REPORTS TO

America’s ERP Operations Director

DEPARTMENT

Systems & Applications

COMPANY

Vertiv

LOCATION

India / Pune

• POSITION SUMMARY

Drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.

The Supply Chain Product Specialist will support the following areas:

Purchasing

Sourcing

Purchase Requisitions

Purchase Orders

Planning /MRP

• KEY RESPONSIBILITIES

Design and deliver enhancements and process improvements to ERP systems

Translate business requirements into scalable, standardized solutions

Ensure enhancements are aligned with regional and global strategies

Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model

Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions

Identify and eliminate duplicated or overlapping processes and solutions

Provide expert-level support on complex, non-standard, or recurrent tickets

Analyze root causes of recurring issues and convert them into enhancement backlog items

Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

• KEY PERFORMANCE INDICATORS (KPIs)

Application Stability

Maintain and improve system reliability and uptime

Project Success

Deliver enhancements and projects on time, on scope, and on budget

% Time on Projects

Maximize time allocation toward strategic enhancement and convergence initiatives

• KEY INTERACTIONS

Stakeholder Information Flow

Stakeholder

Information Exchange

Direction

Product Owner

Architectural guidelines & product-specific priority guidelines

Inbound

Product Owner

Detailed functional design

Inbound

Product Owner

Regional process and ERP configuration implications

Outbound

Second-Level Support

Critical ticket escalation

Inbound

Second-Level Support

Specialist expertise support for critical tickets

Outbound

Tech Factory

Delivery priorities (Run / Enhance / Converge)

Outbound

Governance Touchpoints

Cadence

Meeting

Objective

Weekly

Enhancements & Demand Review

Prioritize enhancements, review progress, & validate alignment with business

Bi-Weekly

Second Level Enablement & Escalation Review

Review escalations, validate knowledge gaps, and define industrialization actions

Monthly

Product Governance & Roadmap Alignment

Align regional roadmap with global strategy and assess value delivery

• MINIMUM QUALIFICATIONS

5+ years of experience in ERP systems implementation, support, or product management

Demonstrated experience in driving ERP enhancements and process standardization across multiple regions

Track record of translating business requirements into scalable technical solutions

Technical Expertise

Oracle E-Business Suite – Strong functional knowledge and configuration experience

ServiceNow – Proficiency in ticket management, workflows, and knowledge base management

SharePoint – Experience with documentation, collaboration, and knowledge sharing platforms

Understanding of ERP convergence methodologies and global template design

Professional Competencies

Strong analytical and problem-solving skills with ability to identify root causes

Excellent communication skills with ability to engage both business stakeholders and technical teams

Consultative mindset with ability to provide structured, expert-level guidance

Ability to balance regional business needs with global standardization objectives

Project management skills with ability to manage multiple enhancement initiatives simultaneously

Knowledge transfer and mentoring capabilities (for Senior level)

• ABOUT VERTIV

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extends from the cloud to the edge of the network.

• EQUAL EMPLOYMENT OPPORTUNITY

Vertiv is an Equal Opportunity/Affirmative Action employer. We embrace equal opportunity for all applicants and colleagues regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Vertiv Co. • Systems & Applications • Confidential