LHH
Client Onboarding Specialist - LHH India
Skills
Job description
Engagement – Onboarding Specialist – LHH India
LHH is a global organization that operates in over 60 countries and has a dedicated team of more than 3,000 employees. With a rich history spanning over 50 years, our company is committed to supporting employees and executives in their professional career transitions and development. Our core values include passion, customer orientation, teamwork, and responsibility.
The primary focus of this position is Engagement, which involves activating and onboarding career transition programs for candidates from diverse companies. Given the nature of this position, flexibility is expected, and the responsibilities outlined in this job description should not be considered exhaustive or limiting.
R eporting Relationship s :
Engagement: Direct report will be to Diego Sotelo (Engagement Manager of DACH & BNP), which is part of the Global team for Engagement where Saleheen Chaudhuri is the Director for Engagement.
Operations-Engagement-Global
Direct Reports:
N/A
Location :
India – Full time
Travel:
N/A
Language:
English
In this role you can expect to
Key Accountabilities
Engagement
Description and presentation of our services among candidates
Contact and outreach candidates based on outreach protocol Phone calls
Other channels
Support and conduct Care/Info session, if necessary, on site or digitally
Acting as a liaison between LHH, candidate, and consultant
Follow all Business policies and processes, best practice guidelines always
Deal with different stake holders to ensure smooth run of operations
Meet KPI’S and Engagement targets
Support team and management to achieve business objectives and or deliverables including presentations, travel and material if applied
Collaborate with engagement leadership and key stakeholders to develop engagement strategies for individual projects and accounts
Monitor engagement trends, propose and implement solutions to maximize revenue
Assist in training new engagement specialists
Positively contribute towards creating a positive, solution orientated, results driven and high-performance culture
Collaborate with Operations, Sales, and Marketing to continuously improve candidate engagement
Support management to implement future vision for engagement
Provide accurate forecasts to management
Stay up to date on industry knowledge, complete necessary training and proactively develop skills required for the role
Support/Cover any Engagement colleagues when absent or in Holiday in India and other countries
Shopper calls
Use an implementation of different tools/ methodologies mentioned by management (Orbit, NGEN, Call system, call script, outreach protocols, status protocol and system initiatives)
All About You
Ideally Professional experience in HR, service, or consulting environment
Expertise in a professional sales environment is advantageous
Strong Service and Quality Orientation
Experience with outbound and call calling
Excellent communication and motivational skills
Reliability and professionalism in appearance and speech
Persuasiveness and ability to lead active conversations
Independent and goal-oriented work style
Empathy to assess the counterpart and develop suitable conversation structures
Very good PC and internet user skills
Very good English language skills, both written and spoken and local languages is a plus
What we offer
Growth opportunities within a human resource s global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Contract: Permanent
Contract Type: Full-time
About LHH
T hrough mentoring, coaching, upskilling, and reskilling, LHH Career Transition & Mobility (CTM) creates new possibilities for individuals and stronger talent outcomes for organizations. Our Career Transition & Mobility specialists bring unrivaled expertise across industries and functional disciplines, with a proven track record of developing and advancing talent in both local and global markets. This experience has earned the trust of Fortune 500 companies and thousands of small and mid-sized organizations, particularly during periods of transformation, restructuring, and workforce change.
Each year, LHH’s Career Transition Solutions supports more than half a million individuals as they navigate career change and move confidently toward their next opportunity. We deliver compassionate, high-touch transition services designed to support employee wellbeing and accelerate successful outcomes. As a comprehensive talent partner, our solutions include one-on-one career coaching, personal branding, active placement support, career development resources, upskilling and reskilling programs, and our award-winning digital and AI-enabled platform, LHH Career Studio .
LHH’s Career Mobility Solutions enable organizations to invest strategically in their most valuable asset—their people. From personalized career coaching and internal talent mobility programs to future-focused skill development, we empower employees to build sustainable careers, explore new opportunities, develop in-demand capabilities, and successfully transition into new roles within their organization. These solutions strengthen retention, engagement, workforce agility, and long-term organizational success.
With more than 12,000 professionals across 60+ countries and over 50 years of experience , LHH combines unmatched global scale with local market expertise. As part of The Adecco Group , we deliver integrated talent solutions that bring together global best practices, local insights, and centralized coordination—supporting thousands of organizations and millions of individuals worldwide.
LHH.
www.lhh.com
As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.
Equal Opportunity Employer/Veterans/Disabled.
For additional information: https://careers.adeccogroup.com/en/usa-eeo-statement
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en