Program Manager - Student Operations (Offline Programs)

Working Days: 5 Days a Week — The IIDE Way Location: Designated College and Andheri Campus About IIDE: IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world. Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally. About the Role: As the Manager – Student Operations & Student Success, you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth. What You'll Do: ● Portfolio Performance & Outcome Accountability: ○ Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations. ○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction. ○ Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams. ○ Ensure consistency in program standards, student experience, and brand representation across colleges. ○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations. ● Leadership, Talent Strategy & Accountability: ○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes. ○ Define performance expectations, role ownership, and growth pathways. ○ Conduct regular performance reviews, feedback conversations, and capability-building discussions. ○ Identify skill gaps and drive targeted training, coaching, or role realignment. ○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment. ○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations. ● Institutional Partnerships & Portfolio Growth: ○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership. ○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health. ○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment. ○ Identify opportunities for portfolio expansion, new batches, and program growth. ○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges. ● Academic Quality, Examinations & Student Success: ○ Govern academic quality across colleges, including trainer effectiveness, content delivery, and batch performance. ○ Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution. ○ Review academic, examination, and student success data to surface quality risks and preparedness gaps. ○ Ensure timely interventions for at-risk students, batches, or colleges. ○ Champion a strong student success culture through engagement, industry exposure, and community initiatives. ● Placements Enablement & Outcome Support: ○ Partner with central placements and career services teams to support placement readiness across colleges. ○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes. ○ Track and review placement-related metrics at a portfolio level, including readiness, participation, and outcomes. ○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes. ○ Act as the college-facing escalation and governance owner for placement-related challenges. ● Additional Duties: ○ Collaborate with cross-functional teams to support portfolio performance, student success, and institutional growth. ○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position. Who You Are: ● Must-Have: ○ Minimum of 8+ years of experience in student-facing roles. ○ Proven leadership experience within ed-tech or student-centric environments. ○ Track record of inspiring and guiding teams of 5–10 individuals towards collective success and growth. ○ Vibrant and optimistic mindset, with strong analytical skills for creative problem-solving. ○ Demonstrated ability to navigate and resolve challenging situations while ensuring a positive experience for students at every step. ● Should Have: ○ Experience or skills related to process improvements and strategies. ○ Experience with ticketing software to manage queries efficiently. ● Nice to Have: ○ Additional relevant experiences or skills that would be advantageous. ○ Relevant certifications or training. Why Join IIDE? ● Work with one of India's fastest-growing digital education brands ● Drive measurable student success and operational outcomes across partner colleges ● Lead high-impact teams and institutional partnerships ● Work in a collaborative and high-growth environment Who You'll Thrive As You're someone who: ● Takes ownership of student success, operational performance, and portfolio outcomes. ● Leads and develops teams with clear accountability and a growth mindset. ● Builds strong relationships with institutional stakeholders. ● Uses data and structured thinking to solve complex operational and student-facing challenges. ● Balances strategic leadership with hands-on execution.