Senior Associate Relationship Management

Responsibilities • Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem. • Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions. • Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards. • Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures. • Drive GTM strategy and increase market share of NPCI digital payment products. • Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives. • Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution. • Manage multiple projects simultaneously ensuring timely delivery and high-quality execution. • Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities. • Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction. • Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends. Required Skills & Experience • 2+ years of relevant experience in Cards & Digital Payments business. • Proven track record of structuring and executing digital payment and credit card businesses. • Excellent stakeholder management skills with ability to influence senior leadership. • Strong analytical, project management, and multitasking capabilities. • Data-driven mindset with ability to extract insights and drive business decisions. • Excellent communication, presentation, and interpersonal skills. • Strong product understanding and business acumen within the NPCI digital payments ecosystem. Required Skills & Experience • 2+ years of relevant experience in Cards & Digital Payments business. • Proven track record of structuring and executing digital payment and credit card businesses. • Excellent stakeholder management skills with ability to influence senior leadership. • Strong analytical, project management, and multitasking capabilities. • Data-driven mindset with ability to extract insights and drive business decisions. • Excellent communication, presentation, and interpersonal skills. • Strong product understanding and business acumen within the NPCI digital payments ecosystem.