Estate Manager

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

The Property Manager is responsible for the overall management, operations, and performance of Brightstone-managed residential properties. This role involves strategic planning, operational excellence, financial management, client relationship management, resident satisfaction, and team leadership to ensure the property operates efficiently, profitably, and to the highest standards while meeting client objectives and resident expectations.

Oversee all aspects of day-to-day property operations including maintenance, housekeeping, security, administration, and resident services.

Develop and implement operational strategies to optimize property performance and service delivery

Ensure properties are maintained to premium standards in compliance with building codes, safety regulations, and quality benchmarks

Conduct regular property inspections to identify maintenance needs, safety concerns, and improvement opportunities

Implement and monitor standard operating procedures (SOPs) across all functional areas

Drive operational excellence and continuous improvement initiatives

Ensure seamless coordination between all departments and service functions

Prepare annual operating budgets and capital expenditure plans for the property

Monitor financial performance against budgets and implement corrective actions when necessary

Track and control operating expenses to optimize costs without compromising service quality

Serve as primary point of contact for property owners, developers, and corporate clients

Build and maintain strong relationships with clients and understand their objectives

Provide regular updates, reports, and presentations on property performance

Coordinate client meetings, governance meetings, and management committee meetings

Address client concerns and escalations promptly and professionally.

Manage relationships with service providers, contractors, and vendors

Ensure exceptional resident experience through proactive service delivery and responsiveness

Handle resident escalations, complaints, and feedback with professionalism and urgency

Implement resident engagement programs, community events, and satisfaction initiatives

Conduct resident meetings and gather feedback for service improvements

Monitor resident satisfaction metrics and implement action plans to address concerns

Oversee resident onboarding, move-in/move-out processes, and documentation

Ensure property compliance with local municipal regulations, building codes, fire safety norms, and environmental standards

Maintain all statutory licenses, permits, and registrations

Implement health, safety, and environmental (HSE) protocols and conduct regular safety audits

Coordinate emergency preparedness programs including drills, training, and response plans

Lead, motivate, and manage the property operations team including facility managers, maintenance supervisors, admin staff, and front-line personnel

Recruit, train, and develop team members to build high-performing teams

Location:

On-site –Kolkata, WB

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

Please submit a tailored CV detailing your experience relevant to this role.

Find out more about us here .

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