Product Owner - DevOps Tooling & Pipelines

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Southwest’s DevOps Tooling & Pipelines Pod builds and operates the platforms behind secure software delivery across the enterprise. From Nexus Repository, SonarQube, and Amazon ECR to CI/CD automation and developer self-service, the team improves code quality, release velocity, governance, and the day-to-day experience of engineering teams.

As Product Owner – DevOps Tooling & Pipelines, you’ll own the backlog and roadmap for critical internal engineering products. You’ll translate platform and customer needs into clear features, user stories, acceptance criteria, and measurable outcomes while balancing business impact, technical feasibility, risk, and dependencies. Working with platform engineers, cybersecurity, cloud teams, application teams, and leaders, you’ll drive adoption, platform health, operational efficiency, and a reduction in developer friction through data-informed product decisions.

Serve as the customer proxy and responsible for working with Product Management and other stakeholders—including other product owners and other teams—to define and prioritize the Team Backlog so that the solution effectively addresses program priorities while maintaining technical integrity. Attend product management meetings, planning, and backlog/vision refinement sessions. Part of the Product Team who attends all the events.

Responsibilities Prepare backlog for PI Planning and decide which work items become part of the team backlog

Serve as the customer proxy

Build, refine, prioritize, and maintain the team backlog

Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos

Help create user stories and define acceptance criteria

Review and accept user stories as complete

Contribute to vision and program Backlog

Meet with stakeholders to ensure features and subsequent stories meet expectations

Drive iteration content by prioritizing user stories

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities Ability to make decisions with minimal guidance and oversight

Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message

Ability to understand technical issues

Skilled in analytics and problem solving with a high attention to detail

Ability to anticipate risks, issues and opportunities, and escalate them accordingly

Skilled in presentation, facilitation, communication, and negotiation

Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back

Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments

Education Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience Required: Intermediate-level experience, fully functioning broad knowledge in: Agile and Scrum software development methodologies

Business analysis, project management or software development delivering enterprise products and solutions

2-5 years of relevant work-related experience

SAFe; Agile delivery

KPI / analytics measurement; AI-enabled environments

Preferred: CI/CD concepts

Developer platforms

AI systems; Jira; Apptio Targetprocess; CSPO / SAFe POPM

Other Qualifications Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.

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