Engineering Manager

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more, without the complexity of legacy helpdesks.

Our platform brings shared inboxes, assignment, SLAs, automations, and analytics to support teams in the tools they already use, without the overhead of another helpdesk.

We're a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with the same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

This is a hands-on Engineering Manager role at Hiver, built as a ~50/50 split: half in the code and technical decisions, half growing and leading the people who write it. You are a player-coach who still owns technical outcomes and can go deep when the team needs you.

Our products live inside the tools and channels customers already use. That means staying fast, adapting as the platforms we build on evolve, and keeping shared inbox data consistent for teams working together.

You'll lead a cross-functional pod spanning backend, frontend, and QA engineers at multiple levels. You own the delivery and reliability of what they ship, and you're directly accountable to engineering leadership for the KPIs that define the team's impact.