Team Lead - Revenue Ops

Who We Are

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon .

We deliver this through three comprehensive solutions:

Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.

Energy Procurement Advisory : Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all. .

Sustainability Reporting — Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world's most complex energy challenges requires diverse thinking. We're building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

What We’re Looking For

Years of Experience: 5-8 Years

Roles & Responsibilities

Problem Solver: Grasp concepts and workflows, come up with a basic implementation plan and set up dashboard views (Jira/Excel/R/Tableau/SQL/Python) to track the assigned work to completion in a time bound manner

Risk Identification: Analyse the Pro-s and Cons of existing workflows, make data driven decisions for prioritization and execution.

Process: Identify the top 3 major blockers for the team (Pareto), enable the team to solve the problem through upskilling, Goal setting and achieving the same

Product: Identify major tech glitches in workflow, using QC tools to identify team’s output, give insights to Product team to enable quicker, easier deliveries in Onboarding

People: Understand Team's capabilities, provide regular constructive feedback via 1:1s, setting KRAs and nurture them to step into new responsibilities; work with peers in other teams to setup processes across departments and workflows

Leadership: Represent Arcadia in Customer/Atlanta Leadership calls, understand the customer pain points and bridge them using workflow modifications and Change management capabilities; Work with Directors, Be in-tune with the direction of company's growth, ready to explore new domains and challenges

Reporting: Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviours / processes that could impact on data integrity; Improve and drive metrics from X to Y in a planned manner

What You’ll Do

Ensure adherence to existing processes & setting up appropriate dip sticks

Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes

Collaborate with customer support teams to provide technical support for Urjanet’s data feed and APIs

Lead best practices for project management including planning, executing, monitoring, and closure of projects

Manage a portfolio of customer accounts ranging from enterprise to small scale engagements

Identify capacity requirements to support monitoring SLAs within customer contracts

Collaborate with account management team for renewal, expansion and churn prevention activities

Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience

Coordinate with Urjanet’s offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant

Develop, maintain, & improve processes surrounding customer acceptance of Urjanet data delivered

Create/update internal & external documentation to help support all customer processes

Support ongoing plan to delegate Atlanta support operations tasks to India as the company grows

What We’re Looking For

Degree graduates in BE/B.Tech, Computer Applications, Mathematics, Statistics, Economics, and Commerce

Background in SaaS company / FinTech / BPO

>= 5 years of professional service with at least 3 years as a Team Lead on papers, solution implementation and/or technical support experience

Data Proficiency: Handling utility data; Microsoft Office Suite, Software exposure such as SQL, Python, JIRA, Tableau, R and Power BI

Strong knowledge in RCA, KRA and Benchmarking

Experience in customer account/relationship management, Escalation handling, good communication and articulation skills

Experience managing large scale projects, ability to adapt to changing work environments and priorities

Very strong goal orientation, work ethic and sense of personal accountability

High energy, passion, motivational skills, team building skills and a strong ability to work with minimal direction and guidance

Individual contributors with team handling experience also can apply

Experience in Banking & Financial Services, data aggregation, energy or fintech industry is a plus

Applicants must be willing and able to work rotating shifts

Experience working with and/or providing technical support for APIs is a plus

Competitive compensation based on market standards.

We are working on a hybrid model with remote first policy

Apart from Fixed Base Salary potential candidates are eligible for following benefits

Flexible Leave Policy

Office is in the heart of the city in case you need to step in for any purpose.

Medical Insurance (1+5 Family Members)

We provide comprehensive coverage including accident policy and life Insurance.

Annual performance cycle

Quarterly team engagement activities and rewards & recognitions

L&D programs to foster professional growth

A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you