Renewals Representative

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI

Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account

Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs

Collect customer information, provide product information directly to customers and SOTI partners

Provide feedback from customers to appropriate personnel within SOTI

Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue

Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions

Maintain regular contact with key influencers and build and strengthen the customer relationship

Manage pipeline and forecast accordingly

Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy

Maintain in-depth product, industry trend and technical knowledge

4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential

Experience of Salesforce is desirable

Passion for technology and aptitude to learn new technologies

Strong phone presence and experience in a high-volume customer interaction environment

Proficient interpersonal, communication, and computer skills

Basic knowledge in mobile technology – Desirable

Ability to excel in a team-oriented, collaborative, and fast-paced environment

A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset

Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Attention to detail in all areas of work with strong problem identification and problem resolution skills

Excellent communication skills in English

Proficiency in additional languages would be a strong asset

If you want to bring your ideas to life, apply at SOTI today.