Executive Housekeeper

Raffles Jaipur

Key Areas:

• Knowledge
• Service
• Operations
• Leadership
• Human Resource Responsibilities
• Financial Responsibilities
• Occupational Health and Safety (OH&S) Responsibilities
• Values

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

SECTION TWO: KEY AREAS

Position Director of Housekeeping

ACTIVITIES

• Knowledge
• Service
• Operations
• Leadership
• Human Resource Responsibilities
• Financial Responsibilities
• Occupational Health and Safety (OH&S) Responsibilities

8.Values

Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated

Ensure that all auditing and reporting standards are communicated to and complied with by personnel

• Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner
• Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented
• Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.
• Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.
• Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels
• Conduct monthly staff meetings and daily briefings with operational managers
• Manage all external contractors related to their department by ensuring they comply with all hotel policies
• To ensure that staff cadres are produced in accordance with business requirements
• Supervise laundry and uniform, floral and decoration service operations
• Perform related tasks and assigned special projects, including task management

Lead and guide Housekeeping team to provide best service to all team members

Participate in coaching and counseling

Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes

Work with all departments on the development and utilization of incentive and other types of motivational programs

Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

Plan for future staffing needs, conducting recruitment in line with company guidelines

Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs

Conduct probation and annual appraisals in line with company guidelines

Coach, counsel and discipline staff to enhance performance

Establish a productive work schedule in line with local labor law

Prepare all departmental budgets and manage all operational costs within budgets

Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.

Ensure all OH&S legislation, policies and procedures are adhered to

Be familiar with property safety, first aid and fire and emergency procedures

Log security incidents and accidents in accordance with hotel requirements

Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.

Authenticity

Humility

Excellence

Generosity

Graciousness

Stewardship

SECTION THREE : JOB SPECIFICATIONS

Position Director of Housekeeping

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

Neat appearance

Articulate

Good Posture

LANGUAGES

Oral and written fluency in English

Local language

Other languages

QUALIFICATIONS /

TRAINING

Degree in Hotel Management

Good Housekeeping knowledge

WORK EXPERIENCE

At least 2 years’ experience in a similar position

10 or more years’ experience

DISPOSITION

Leadership;

Relationships;

Character;

Potential

Good organizational skills

Good level of engagement with guests

Good knowledge of Housekeeping Operations

OTHERS

Must be able to lead and manage a team and have previous experience of doing so

Knowledge of Opera Property Management System would be desirable

Must be proficient in Microsoft Office