Concierge Associate - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

**Responsibilities:**

Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay

Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements

Arrange transportation services, including airport transfers, local tours, and sightseeing excursions

Offer comprehensive local knowledge and recommendations for attractions, cultural sites, shopping, and entertainment venues in and around Agra

Handle special guest requests and resolve issues promptly and professionally to exceed expectations

Manage the concierge desk operations, including answering inquiries via phone, email, and in-person interactions

Maintain detailed records of guest requests and preferences to ensure continuity of service

Coordinate with hotel departments and external vendors to fulfill guest needs efficiently

Assist with event planning and coordination for guest celebrations and special occasions

Provide multilingual support where applicable to serve diverse international guests

Maintain professional appearance and demeanor while representing the Fairmont brand

Stay current with local events, weather conditions, and travel advisories to provide accurate information

**Required Qualifications:**

High school diploma or equivalent; hospitality or customer service certification preferred

Minimum 2 years of experience in a concierge, guest services, or luxury hospitality environment

Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele

Strong organizational and multitasking abilities to manage multiple guest requests simultaneously

Proficiency in English; additional language skills (Hindi, French, Spanish, or Mandarin) highly valued

Comprehensive knowledge of Agra's attractions, cultural sites, dining establishments, and local services

Proficiency with hotel management systems, reservation platforms, and Microsoft Office applications

Demonstrated problem-solving skills with a customer-centric approach to conflict resolution

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities