Hitachi Solutions
CE Functional Consultant
Skills
Job description
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities.
We are seeking an experienced Microsoft Dynamics 365 CE/CRM Functional Consultant with strong expertise in Dynamics 365 Field Service to join our team. The ideal candidate will be responsible for analyzing business requirements, designing functional solutions, configuring Dynamics 365 CE modules, and driving successful implementations for customers. The consultant will collaborate closely with stakeholders, technical teams, and end users to deliver scalable and efficient Field Service solutions.
Key Responsibilities
Gather, analyze, and document business requirements from stakeholders.
Design and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules.
Lead requirement workshops, fit-gap analysis, and solution design sessions.
Configure and customize Dynamics 365 CE applications, including: Field Service
Customer Service
Sales (preferred)
Configure and manage: Work Orders
Inspections
Service Agreements
Resource Scheduling
Resource Requirements
Booking Rules
Inventory Management
Connected Assets
Design and optimize scheduling using Schedule Board and Resource Scheduling Optimization (RSO) .
Prepare functional specifications and work closely with technical consultants during development.
Perform system testing, UAT support, defect tracking, and issue resolution.
Conduct user training sessions and develop functional documentation.
Support data migration, integrations, and deployment activities.
Provide post-go-live support and continuous improvement recommendations.
Required Skills
5 to 8 years of experience in Microsoft Dynamics 365 CE/CRM Functional Consulting .
Minimum 3+ years of hands-on experience with Dynamics 365 Field Service .
Strong knowledge of: Work Orders
Asset Management
Scheduling and Dispatching
Service Agreements
Resource Scheduling Optimization
Inventory Management
Mobile Workforce Management
Experience in requirement gathering, process mapping, and solution design.
Strong understanding of Dynamics 365 CE platform capabilities.
Experience working with Agile and Waterfall implementation methodologies.
Ability to create functional design documents, user stories, and test cases.
Knowledge of Power Platform (Power Apps, Power Automate) is preferred.
Familiarity with integrations using Azure Services, APIs, and third-party applications.
Strong communication and stakeholder management skills.
Preferred Qualifications
Microsoft Dynamics 365 Functional Consultant Certifications.
Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
Experience working in global delivery environments.
Educational Qualification
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Relevant Microsoft certifications will be an added advantage.
Key Competencies
Customer-focused mindset
Analytical and problem-solving skills
Stakeholder management
Team collaboration
Documentation and presentation skills
Leadership and mentoring capabilities
Nice to Have
Dynamics 365 Customer Service expertise
Power BI reporting experience
Copilot for Dynamics 365 exposure
Knowledge of Field Service Mobile App configuration
Experience with Connected Field Service and IoT integrations
Preferred Qualifications
Microsoft Dynamics 365 Functional Consultant Certifications.
Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
Experience working in global delivery environments.
Educational Qualification
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Relevant Microsoft certifications will be an added advantage.
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.