Specialist Executive Manager, Enterprise Operations Xcellence (EOX) – Transformation and Optimization - Hyderabad

The Enterprise Operations Xcellence Transformation and Optimization (ETO) manager leads execution within one or more process areas, delivering initiatives and outcomes while managing stakeholders and progress day to day. The role partners with senior leaders to redesign and reimagine workflows — including the evaluation and use of new technology, automation, and AI-enabled tools where appropriate — drives continuous process improvement and applies financial and business-case analysis to ensure that reimagined processes are both effective and cost-optimized.

This role manages people and stakeholder relationships directly, and is accountable for the quality, pace, and outcomes of their assigned process area(s).

Work you'll do

As an Executive Manager, Transformation and Optimization on the Enterprise Operations Xcellence (EOX) team, you will be responsible for..

Lead execution of transformation initiatives within an assigned process area, from market research, design through rapid prototyping, implementation, and stabilization.

Partner with senior leaders to reimagine and redesign end-to-end workflows — including technology, AI-enabled tools, operating model, and talent/role implications — while considering cross-functional (enterprise) impact.

Manage and develop team members and cross-functional contributors, providing day-to-day direction, coaching, and performance feedback across USI and/or US team members.

Build and maintain stakeholder relationships across business, operations, and enabling functions; manage expectations, escalations, and communication of progress.

Identify, prioritize, and drive process improvement opportunities that enhance efficiency, quality, scalability, and employee or customer experience; conduct financial and cost-benefit analysis to size potential opportunities, validate business cases, and confirm that redesigned processes deliver measurable, optimized outcomes.

Track and report on initiative progress, risks, dependencies, and benefits realization, escalating issues and decisions to the stakeholders; contribute to governance routines, reporting cadences, and delivery standards used consistently across the broader transformation portfolio; apply structured problem-solving and unstructured-work management techniques to bring order and discipline to ambiguous or undefined process areas.

The team

Enterprise Operations Xcellence (EOX) focuses on improving operational effectiveness, driving transformation execution, and enabling scalable, consistent, and high-quality outcomes across the organization. The team works across process areas to strengthen governance, improve delivery discipline, and embed more efficient ways of working, including AI-enabled support for reporting, risk visibility, action management, communications, training, and adoption..

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Master’s degree in business, Operations, Engineering, Technology, Organizational Change, or a related field

14+ years of experience in strategy, transformation, enterprise operations, organizational change management, operating model transformation, program leadership, or strategic business operations.

Prior experience in process improvement, transformation, or enterprise operations, with direct experience managing people and stakeholders.

Strong communication and presentation skills, with the ability to tailor messaging to diverse audiences.

Strong analytical, problem-solving, organizational, and strategic thinking capabilities.

Comfortable operating in ambiguous or unstructured work environments, with the ability to bring structure and drive outcomes.

Familiarity with digital, AI, automation, or robotics tools as applied to process transformation is a plus.

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