Process Excellence

Job Summary: We are seeking a detail-oriented and proactive Quality Executive to join our Process Excellence Team. The candidate will support the implementation, monitoring, and continuous improvement of Quality Processes/Standards/Frameworks across delivery domains, ensuring compliance with organizational standards and client expectations. Key Responsibilities: Assist in implementing and maintaining quality processes/standards/frameworks across projects and delivery teams. Conduct internal audits and process compliance checks. Support documentation and reporting of process adherence and deviations. Collaborate with project managers to identify process gaps and suggest improvements. Maintain and update quality metrics dashboards and reports. Maintain QMS Portal and should have understanding about SEPG function. Conducting process training and ISMS awareness sessions. Assist in preparation for external audits and certifications (e.g., ISMS, CMMI, SOC 2). Ensure timely escalation of quality issues to the Quality Manager. Requirements Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 3 – 4 years of experience in implementing QMS, ISMS and ensures process compliance through internal/external audits. Detailed understanding of software development lifecycle (SDLC) and quality models. Good communication, documentation and articulation skills. Proficiency in MS Office tools (Excel, Word, PowerPoint). Exposure/experience in Power BI for dashboard creation. Ability to work independently and collaboratively in a team environment. Ability to take up the challenges and find solution based approach. Good understanding on Risk Management approaches and its treatment plan. Preferred Qualifications: Implementation experience in ISMS 2022 and CMMI v3.0 frameworks. Experience with quality statistical tools and tools like Jira, Confluence, or similar platforms. Certification in ISO 27001:2022 Implementation / Internal Audit is mandatory. Certification in Other Quality Standards or Process Management is a plus.