Oracle PaaS Solution Architect

Serves as a trusted advisor to customers and technical expert on technologies across the marketplace to shape guidance provided to customers. Serves as a go-to technical expert with highly specialized knowledge across Oracle and non-Oracle technologies, products, services, and best practices. Leads organization-wide optimizations (e.g., automation) into solutions and technical delivery in coordination with the customer team. Acts as an internal and/or external expert point of contact and escalation point for critical technical and process issues and provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with highly complex software updates, upgrades, configuration, and incident remediation and educates and mentors junior engineers to educate customers on product features, upgrades, and best practices. Leads the scoping, creation, and maintenance of customer deliverables to help customers with solution implementation. Leads highly complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain. Drives cross-functional solution alignment with technology strategy and business goals. Delivers presentations and acts as a technical expert and executive presence during presentations for junior engineers.

Key

Technical Leadership:

-Serves as a trusted advisor to customers and a technical expert on

technologies across the marketplace (e.g., technical speaking engagements,

publications) to shape guidance provided to customers.

-Recognized as a technical expert with highly specialized knowledge across

Oracle and non-Oracle technologies, products, services, and market trends,

serving as a go-to expert for complex or high-impact scenarios.

-Defines or adjusts strategy for highly complex pre-sales activities,

contributing to long-term account growth and solution fit.

-Leads organization-wide and customer fleet-wide optimizations or efficiency

efforts (e.g., automation, streamlined processes, elimination of redundant

effort), coordinating with the TAM, ASE engineers and others on the Oracle

customer team.

-Works with external partners to ensure appropriate design and implementation

of solutions and promote best practices for technology deployment and

workloads, and their stability, maintainability, upgradeability, and

performance.

Service Delivery:

-Acts as internal and/or external expert point of contact and escalation point

for critical technical and process issues encountered in the customer's

supported environment.

-Provides proactive and reactive remote or onsite technical assistance in close

cooperation with Support and Product Development teams, for problem analysis

and investigation and providing and verifying workarounds and acting as a field

point of contact for various LOBs.

-Assists customers with highly complex software updates, upgrades, change

management, and incident remediation, identifying key risks and mitigation

strategies that may impact project success.

-Analyzes new and highly complex issues encountered by customers by performing

thorough technical root cause investigations.

-Reviews themes across lessons learned post-project and leads changes to

improve technology implementation.

Global Customer Engagement & Education:

-Acts as expert technical lead for customers and partners with customer

leadership to, ensuring solutions address business needs and drive long-term

business transformation.

-Educates and mentors junior engineers to educate customers on product

features, upgrades, and patches, and drives and shapes adoption of best

practices for technology deployment and workloads, and their stability,

maintainability, upgradeability, and performance.

-Provides executive presence for junior team members during customer meetings

where technical expertise is required for critical or escalated issues or where

expert technical direction is needed for key decisions.

-Uses holistic view of solutions and contextual understanding of customer

solutions to influence customer direction.

Technical Design & Documentation:

-Leads the scoping, creation, and maintenance of customer deliverables, SOPs,

and documentation to help customers implement solutions.

-Leads highly complex problem analysis and investigation, providing documented

technical solutions ready for customers to implement, test and maintain.

-Oversees how solution designs are developed across programs, ensuring the use

of appropriate methodologies and adherence to Oracle and enterprise

architectural standards.

-Scopes potential customer requests and clarify value-add for a service during

pre-sales.

-Defines best practices and provides mentorship to engineers across multiple

teams.

-Ensures technical designs are forward-looking, scalable, and aligned with

broader strategic direction.

-Translates market trends into design strategies that prepare the business for

future growth.

Influence & Collaboration:

-Drives cross-functional alignment of internal and external stakeholders to

ensure alignment with technology strategy and business goals, facilitating

collaboration across multiple programs and senior stakeholders.

-Identifies opportunities for expanding partnerships and with key contacts

across functions and creates opportunities to facilitate networking for lower

levels.

-Works with customer senior leadership to influences priorities based on

technical vision to support customer's technical roadmap.

Innovation & Business Development:

-Leverages customer insights and partners with product management to ensure

alignment with technical ecosystem when driving new service offerings and

engagement methods.

-Leverages customer insights to shape new service offerings and engagement

methods.

-Leads technical scoping in strategic deals, partnering with sales teams to

define the solution approach and ensure business needs are translated into

viable technical deliverables.

-Shapes growth opportunities by aligning Oracle solutions with customer

roadmaps and business drivers.

-Delivers presentations and acts as a technical expert and executive presence

during presentations for junior team members and communicates details on

integrated solutions that drive strategy.

-Uses deep technical, functional, and service delivery expertise across

technologies to strategically influence customer perception of value.

Additional Responsibilities (as needed)

Technical Solution Design:

-Drives technical strategy and architecture across the organization, mentoring

technical leaders and ensuring alignment with business goals using broad

knowledge across multiple technologies/ services.

-Oversees architectural and solution design reviews across programs, ensuring

technical excellence and mentoring senior engineers across technologies and

services in scalable design principles.

-Guides teams in applying consistent design practices aligned to current and

emerging business needs using expertise across multiple technologies/services.

-Shapes and maintains architectural principles, introducing innovative

approaches and evolving design practices to remain competitive in a rapidly

changing market.

-Drives high-level design (HLD) development by introducing new methods across

technologies/services, promoting creativity, and ensuring solutions reflect a

deep understanding of organizational technical operations.

-Creates and establishes internal policies, processes, and standards for

security, scalability, and other product/service fundamentals related to

solution delivery across a family of technologies or services at the

organization or cross-organization level.

Delivery Program Management:

-Owns the planning, execution, and service value creation of delivery

engineering projects across multiple customer accounts within a technical

domain.

-Leverages deep project management knowledge to scope delivery engineering

projects, design project schedules, and document resource requirements.

-Manages technical delivery along with Technical Leader, coordinating resources

and managing projects to drive results and maximize value to customers.

-Proactively partners with customers and other account team members (e.g., TAM,

Technical Leader) to understand customers' technical projects, goals, and KPIs,

and provide required technical guidance to delivery engineering team.

-Leverages domain expertise to lead escalation calls and assist in managing all

aspects of escalations, including situation management and executive

communication.

-Oversees the quality and completeness of deliverables across customers.

-Acts as a domain technical expert to represent delivery engineering in sales

opportunities with customers.

Core Responsibilities

Collaboration & Partnership:

-Influences cross-functional leaders and external stakeholders to gain

alignment on strategic objectives. Fosters partnerships with key business

leaders, stakeholders, and/or customers, identifying opportunities for

expanding partnerships and promoting long-term organizational success.

Champions transparency and inclusivity by actively seeking, listening to, and

incorporating diverse perspectives.

Continuous Improvement:

-Drives implementation of ideas that increase the efficiency and effectiveness

of processes, protocols, and workflows across the department. Seeks and

integrates diverse feedback on approaches and methods for continued improvement

to enhance efficiencies and ensure changes align with organizational goals.

Planning & Execution:

-Manages and provides direction on timelines and budgets for critical

high-impact projects, ensuring timely completion and adherence to requirements.

Anticipates and plans for shifts in resources or timelines based on changing

business priorities, ensuring optimal outcomes.

Problem Solving:

-Leads specialized, advanced problem-solving efforts, serving as an escalation

point for highly complex issues. Guides others to leverage innovative

data-driven techniques to address ambiguous or novel issues, identify root

causes, and implement solutions that prevent future issues.

Continuous Learning:

-Leverages deep industry knowledge and expertise within a specialty area to

serve as a thought leader within the organization. Maintains and evolves

expertise in relevant areas by proactively monitoring emerging trends,

technologies, and industry standards, ensuring the organization remains current

with best practices. Champions continuous learning, promoting professional

development across teams. Applies new knowledge to drive advancement and

mentors others to do the same.

Career Level - IC5