RR-0331351 - Sr Analyst III Infrastructure Services

Job Description:

Seeking a Software Asset Management (SAM) Analyst to manage software compliance, reconciliation, entitlement tracking, reporting, and optimization activities using tools such as ServiceNow SAM Pro.

Perform software normalization and reconciliation.

Manage software entitlements, licenses, and compliance tracking.

Support software audits, renewals, and true-up activities.

Generate SAM operational reports and dashboards.

Coordinate with procurement, infra, security, and vendor teams.

Maintain software inventory and data quality.

Mandatory Skills

Experience in SAM operations.

Hands-on experience in ServiceNow SAM Pro or equivalent SAM tools.

Knowledge of software licensing and compliance.

Experience in normalization and reconciliation.

Strong Excel and reporting skills.

ITIL process understanding.

Good analytical and communication skills.

Preferred Skills

Exposure to Microsoft, Oracle, Adobe, VMware licensing.

Knowledge of SCCM/MECM, Intune, JAMF, or discovery tools.

CMDB and ITAM process understanding.

Experience & Qualification

Bachelor’s degree in IT or related field.

5–8 years of SAM/ITAM experience.

Preferred Certifications

ServiceNow SAM Certification

ITIL Foundation

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