Reservation Executive

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

Plan and coordinate room reservations to optimize occupancy and revenue

Implement effective selling techniques and strategies to maximize room sales

Prepare accurate forecasts, reports, and statistics on a timely basis

Respond promptly to customer inquiries and resolve issues efficiently

Maintain and update the corporate database with guest information and booking details

Collaborate with other departments to ensure smooth operations and guest satisfaction

Train and supervise reservation associates, delegating tasks as needed

Ensure adherence to company policies regarding discounts and corporate rates

Monitor and analyze market trends to adjust reservation strategies

Assist in developing occupancy forecasts for annual budgets

Handle VIP reservations and special requests with utmost care and attention

Degree/Diploma in Tourism or Hospitality Management

Minimum of 2 years of experience in a similar role within the hospitality industry

Excellent verbal and written communication skills in English

Proficiency in MS Excel, Word, and PowerPoint

Strong knowledge of reservation systems and hotel management software

Ability to work efficiently in a fast-paced, dynamic environment

Exceptional customer service skills with a focus on guest satisfaction

Analytical mindset with strong attention to detail

Ability to multitask and prioritize effectively

Team player with excellent interpersonal skills

Knowledge of additional languages is a plus