thenielsencompany
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Summary We are seeking a dedicated and detail-oriented Manager of Cash Applications to oversee our daily accounts receivable and cash application operations. With 7 to 10 years of experience in order-to-cash (O2C) processes, you will be responsible for ensuring that all incoming payments are applied accurately and efficiently. You will lead a team of specialists, resolve complex payment discrepancies, support system enhancements, and ensure compliance with internal controls. The ideal candidate is a hands-on leader who can drive daily performance while identifying opportunities to streamline workflows. Key Responsibilities Operations Management Supervise the daily operations of the Cash Applications team, ensuring all customer payments (ACH, wire, credit card, lockbox) are processed and posted accurately within established SLAs. Act as the primary point of escalation for complex unapplied cash issues, short payments, customer deductions, and missing remittances. Manage and execute the month-end, quarter-end, and year-end close processes for cash applications, ensuring accurate ledger reconciliation. Collaborate closely with Credit, Collections, and Customer Service teams to resolve account discrepancies and improve customer account health. Process Improvement & Systems Drive continuous improvement by analyzing current workflows, identifying manual bottlenecks, and implementing leaner processes. Support system upgrades and implementations (e.g., ERP updates, bolt-on automation tools) by participating in user acceptance testing (UAT) and providing operational insights. Monitor and optimize auto-match rules within the cash application system to increase straight-through processing rates. Team Leadership & Development Manage, train, and mentor a team of cash application analysts and specialists. Set clear performance goals, conduct regular 1:1s, and deliver annual performance reviews. Manage resource allocation, team schedules, and cross-training to ensure adequate coverage during peak periods and month-end close. Compliance & Reporting Ensure all cash application activities comply with internal corporate policies, SOX controls, and accounting standards. Prepare and present weekly and monthly operational reports on key metrics (e.g., Unapplied Cash balances, SLA adherence, auto-hit rates) to senior finance leadership. Assist internal and external auditors by providing required documentation and explanations of cash application procedures. Education & Certifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Experience 7 to 10 years of progressive experience in Accounts Receivable, Cash Applications, or O2C operations. Minimum of 3 to 5 years of direct supervisory or team management experience. Solid background in high-volume, B2B cash application environments. Technical & Soft Skills ERP Proficiency: Strong working knowledge of major ERP systems (e.g., SAP, Oracle, NetSuite). Systems Experience: Familiarity with cash application automation software or bank lockbox systems is highly preferred. Data Skills: Intermediate to advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, basic macros). Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and management. Problem-Solving: Strong analytical skills with a keen eye for detail and a hands-on approach to resolving reconciliation issues. Key Performance Indicators (KPIs) SLA Compliance: Ensure 95%+ of all receipts are posted within 24 to 48 hours of bank clearance. Unapplied Cash: Maintain unapplied cash balances below the established company threshold Auto-Match Rate: Continuously improve the percentage of payments applied systematically without manual intervention. Accuracy Rate: Maintain a high standard of posting accuracy to minimize customer account adjustments and rework. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. 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