Senior Engineer

Job Description

Job Title – Senior Engineer

Location – Bangalore, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Description:

This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.

Support & provide service via calls, emails and tickets

Work on provided offline activities

Follow given SOP’s and flag any unresolved issues, escalations to L2

Ability to diagnose and analyze technical problems

Analyse different systems and energy data to find potential for energy optimization.

Work on projects that requires data mining, analysis & presentation

Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations

Provide training to L1 Engineers

Execution of bulk schedule/set point changes

Follows up and meets commitments to customer

Flexibility towards shifts and week offs as per requirement

Implementation of Controls programming changes

Troubleshooting and resolving platform based deviations

Ability to appreciate asset information dataset and modelling

Flair for root cause analysis and tracking issues to closure

Understand changes in the controls setup and initiate/recommend changes to the stakeholders

Propose new energy savings strategies and initiatives

Additional adhoc activities to support business goals

Guide team members

Basic Qualifications & Experience:

Requires theoretical to advanced knowledge obtained through a University degree, combined with experience

Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work

University Degree – B.Tech in Electrical/Mechanical Engineering

A minimum of 2 years prior relevant experience

Working hours’ flexibility to meet customer requirements

Should possess a good behavioral attitude

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Make yourself a priority with flexible schedules, parental leave

Drive forward your career through professional development opportunities

Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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