Senior Associate - AI Office

About Credit Saison India

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about 1,400 employees.

Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.

We're looking for a community builder - someone who owns how AI adoption actually spreads across the organization - by making AI tools and use-cases visible, credible, and easy to act on for the teams that need them. You'll run our internal advocate network, shape how we communicate AI progress and practical takeaways across the business, and be the first point of contact when someone gets stuck trying something new.

This is a role for someone who thinks like a marketer about an internal audience: who segments that audience, tailors the message to what each group actually cares about, measures whether the message landed, and iterates. You won't be writing code or building AI agents day to day — but you'll need enough hands-on familiarity with AI tools to speak credibly to the people who are building with them, and to point them in the right direction when they hit a wall.

Build and run an internal advocate network spanning multiple business functions — drive engagement, momentum, and a steady flow of shared use-cases and wins from across the org

Own our internal AI community — a broader, open space for questions and discovery, and a more focused advocate group for deeper engagement

Shape a regular communications cadence (newsletter, updates, or equivalent) that treats AI adoption like a product to be marketed internally: with practical takeaways readers can act on

Plan and run events — from small working sessions to a periodic org-wide showcase — that give teams a reason to engage and a stage to share what they've built

Segment and track adoption across departments and levels, distinguishing genuine engagement from surface-level activity, and flagging structural barriers

Serve as first point of contact for teams stuck building or using AI tools — diagnose roughly what's going wrong and route them to the right person or resource

2-5 years of experience in roles centered on building audiences, communities, or internal engagement

Proven experience building an audience, community, or engaged following from scratch

Genuine ability to energize a group and get people excited to participate. Less logistics, more pull that makes people want to show up and contribute.

Strong instinct for internal audience segmentation and message-market fit — you naturally ask "who is this for and what do they actually need to hear" before you write or plan anything

Writing and communication style that defaults to practical and specific over promotional. You can turn a raw update into a "here's what to do with this" takeaway

Comfortable working cross-functionally with no formal authority, getting busy people across different teams to engage voluntarily

Analytically fluent enough to read engagement and adoption data by segment and ask the right next questions rather than just report a number

Hands-on with AI tools, having personally used more than one platform to build or automate something real, enough to hold a credible conversation and recognize when someone's genuinely stuck versus just early in the process

Nice-to-have

Background in marketing, communications, or community roles with an internal (not just external/customer-facing) focus

Experience running or contributing to a change-management or adoption initiative of any kind, AI or otherwise

Experience planning and running events or showcases

Exposure to any enterprise chat-based collaboration platform as a community space

Explicitly not required

Prior experience building AI agents or models professionally

Prior fintech or financial services experience

People management experience

What Success Looks Like

An advocate network that generates its own content and use-case sharing, not one that only responds when prompted

A communications cadence people forward to colleagues, not just open and scroll past

A track record of routing people to the right help quickly, so the community becomes the default first stop when someone's stuck