AMS Consultant / Senior AMS Consultant

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

• Application Managed Services
• Manage end-to-end AMS services for enterprise applications.
• Ensure application availability, stability, performance and SLA adherence.
• Manage incidents, service requests, problems and changes.
• Drive incident reduction through root-cause analysis and preventive actions.
• Monitor application health and proactively identify potential service issues.
• Ensure effective transition of applications into AMS.
• SAP Application Support

Experience in one or more SAP areas such as:

• SAP S/4HANA
• SAP ECC
• SAP FICO
• SAP MM / SD / PP
• SAP SuccessFactors
• SAP Ariba
• SAP BW/4HANA
• SAP Basis
• SAP Integration / interfaces

Experience with SAP AMS / SAP Application Support is highly desirable.

• Oracle Application Support

Experience across one or more:

• Oracle E-Business Suite
• Oracle Fusion Cloud
• Oracle ERP
• Oracle HCM
• Oracle SCM
• Oracle Database/application ecosystem
• Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

• Microsoft Dynamics / D365
• Salesforce
• ServiceNow
• Workday
• MES / Manufacturing applications
• PLM applications
• Supply Chain applications
• Custom Java / .NET applications
• API / Integration platforms
• Data & Analytics platforms

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape .

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

• Automation of repetitive support activities
• AI-assisted incident resolution
• Automated monitoring and alerting
• Self-healing / auto-remediation
• Knowledge-based resolution
• Chatbots / virtual support agents
• Predictive incident management
• Automated ticket classification and routing
• Application performance analytics
• Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Knowledge Management
• SLA / KPI management
• Major Incident Management
• Service Reporting
• Continual Service Improvement

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

• Application transition / KT from incumbent vendors
• Due diligence and application discovery
• Knowledge acquisition
• Support model definition
• Runbook development
• SLA/KPI definition
• Transition planning
• Stabilization
• Continuous improvement
• Application modernization initiatives
• Cloud migration-related AMS

Stakeholder Management

• Work closely with CIO/CTO organizations and business stakeholders.
• Coordinate with SAP, Oracle, Microsoft and other technology partners.
• Manage customer escalations and service reviews.
• Participate in governance meetings.
• Communicate service performance, risks and improvement initiatives to senior stakeholders.
• Collaborate with offshore/nearshore/onshore teams.

Educational qualification:

• Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
• 8–15 years of relevant IT experience , preferably with significant AMS exposure.
• Experience working in a large enterprise / GSI / multi-vendor environment .
• Strong communication and stakeholder-management skills.
• Ability to work across technology and business teams.

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience

• SAP + non-SAP integrated landscape
• Oracle + SAP environments
• Manufacturing applications
• Global AMS engagements
• Large-scale application transitions
• Cloud AMS
• AIOps
• GenAI-powered application support
• ServiceNow automation
• Process automation / RPA
• ITIL certification
• Experience in GSI / managed services organizations