Manager - Infrastructure and Security Operations Center

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This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).

Lead the India-based Infrastructure and Security Operations Center team responsible for day-to-day operational response

Manage, coach, and hold accountable a team of 4-6 infrastructure and security operations resources

Ensure work is prioritized, assigned, tracked, and completed according to defined operating procedures

Maintain clear daily visibility into open escalations, alert activity, aging issues, and follow-up items

Escalate risks, blockers, recurring issues, and operational gaps to New York-based leadership

Oversee triage and escalation of infrastructure incidents across network, server, cloud, identity, endpoint, and workspace environments

Ensure the team follows approved runbooks for investigation, validation, documentation, and escalation

Coordinate response for service-impacting infrastructure issues and communicate status clearly

Partner with New York-based infrastructure, platform, and engineering teams on escalated issues

Respond to infrastructure escalations with extreme urgency and ensure issues are followed through to resolution or proper handoff

Identify repeat issues and recommend process, monitoring, or automation improvements

Oversee initial review, triage, documentation, and escalation of cybersecurity alerts

Ensure alert handling follows approved security runbooks and escalation paths

Coordinate with cybersecurity, compliance, and infrastructure teams on incidents that require deeper investigation

Track alert volume, response quality, handoffs, and follow-up actions

Raise patterns, control gaps, and recurring alert issues to New York-based leadership

Ensure all infrastructure and cybersecurity escalations are handled according to defined runbooks

Maintain consistency in ticket documentation, alert notes, handoffs, and escalation summaries

Review runbook gaps and recommend updates based on recurring operational issues

Confirm team members understand expected response steps, communication standards, and escalation thresholds

Drive a culture of repeatable execution, ownership, and follow-through

Maintain constant communication with the Director of Core Technology in New York on operational priorities, escalations, and team performance

Provide concise status updates on active incidents, alerts, risks, and follow-up actions

Work directly with New York-based teams to ensure clean handoffs, shared visibility, and consistent ownership

Participate in regular operational reviews, escalation discussions, and planning sessions with U.S.-based leadership

Ensure availability to work with New York-based teams until at least 12:00 PM Eastern Time

Set clear expectations for team responsiveness, documentation, escalation quality, and follow-through

Review workload, ticket quality, alert handling, and operational performance across the India-based team

Coach team members on technical troubleshooting, communication, prioritization, and ownership

Ensure staffing coverage supports business needs, monitoring requirements, and escalation timelines

Create transparency around team capacity, blockers, skill gaps, and improvement opportunities

7 + years in infrastructure operations, security operations, network operations, systems administration, or related technology operations role

4 + years leading or supervising technical operations resources

Experience managing escalations, monitoring alerts, incident response, and operational handoffs

Experience working with U.S.-based or global technology teams

Experience operating in a structured runbook, ticketing, monitoring, and escalation environment

Infrastructure operations across network, server, cloud, identity, endpoint, and collaboration platforms

Cybersecurity monitoring concepts, alert triage, escalation handling, and incident documentation

Monitoring and alerting tools, ticketing systems, dashboards, and operational reporting

Consistent hands-on work with monitoring solutions to improve visibility, alert quality, response accuracy, and operational follow-through

Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, and network fundamentals

Incident management, problem management, change awareness, and operational handoff practices

Runbook execution, process documentation, escalation procedures, and service operations discipline

Strong people leadership, coaching, accountability, and workload management skills

Clear, concise communication with New York-based leadership and cross-functional teams

Excellent verbal and written communication skills with the ability to keep leadership informed during active issues, escalations, and operational handoffs

Strong judgment on when to resolve, escalate, or request additional support

Ability to manage multiple operational priorities while maintaining accuracy and urgency

Extreme ownership mindset with strong documentation, follow-through, accountability, and attention to detail for all assigned responsibilities

Self-starter who can identify issues, take action , improve monitoring coverage, and drive work forward without waiting for step-by-step direction

Demonstrates extreme urgency when responding to escalations, alerts, incidents, and time-sensitive operational issues

Availability to overlap with New York-based teams through at least 12:00 PM Eastern Time

Experience managing an offshore or India-based technology operations team supporting U.S. stakeholders

Experience in professional services, consulting, financial services, or other high-accountability enterprise environments

Experience with Microsoft security, endpoint, identity, and cloud operations tools

Experience improving runbooks, alert tuning, dashboards, or operational reporting

ITIL, SOC, NOC, or service operations background

Certifications: ITIL Foundation, Network+, Security+, Azure Fundamentals, SC-900, AZ-104, or equivalent

Compensation and Benefits

Compensation: Commensurate with Industry standards

Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.

"A rmanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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