Capgemini
Delivery Head Role: Delivery Head Grade: E1/E2 Location : Bangalore/ Mumbai / Pune Roles and Responsibilites Key Responsibilities: Manage Delivery of engagements in GADM portfolio to delivery best in class Services based on GADM Best Practices. Lead team to deliver high-quality ADM services as per SLA – KPIs and within budget. Identify opportunities for account expansion and growth by proposing solutions and services to clients. Provide strategic advice and guidance to Engagement Managers to help them maximize the value of Capgemini’s solutions. Manage engagement Financials including budget tracking, forecasting, and profitability analysis in EMonitoring and drive CIP Ensure high levels of customer satisfaction by addressing and resolving issues proactively. Stay updated on industry trends and Capgemini offerings to best serve clients. Strong problem solver. Strong communicator. Highly collaborative. Must be detail oriented, self-directed and have strong independent problem solving skills Mentors team members in technology, architecture and delivery of applications Successful teamwork experience and demonstrated leadership abilities are required Creates a shared sense of direction and community among the teams Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different points-of-views on various technologies Time management skills are a must; as well as the ability to be flexible and creative.
He/ she/ they or the incumbment should have atleast 16+ years of experience in IT services with direct client engagement for delivering Application Development and Management Services. Proven track record of successfully managing large client engagements and cross-functional teams with good knowledge of EMonitoring. The ideal candidate will have experience in delivering services in different delivery models (Fixed Price AD, AMS, Package based transformations, Agile/ Dev-ops, etc), with different technologies (SAP, Oracle, Cloud, Digital, Custom Apps, etc.) and different industries Excellent problem-solving capabilities and ability to handle complex client challenges. Experience in business development, including identifying and growing opportunities within existing accounts. Proficient understanding of IT services, software development lifecycles, and delivery models. Ability to manage budgets, forecasts, and ensure financial targets are met. SAP Program Management Resource will assist in various SAP/ERP programs/projects related to technology and service transitions. Manage reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues. Provide project leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions. Role includes program planning and deployment, budget management, P&L management, risk management, operations transformation, systems integration, and software development. Creating and negotiating statements of work, program planning and milestone creation, financial reporting. Fluent in Agile and Scrum methodologies.
Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, Clarity PM and JIRA (Agile Project Management) Leading multiple Scrum teams to successfully complete contracted work through constant and clear communication, strong leadership, and development of relationships amongst team members, client peer group, and all stakeholder. PMP certification desired Scrum Master certification required Education: Bachelor’s degree in Business, IT, Engineering, or related field (MBA preferred).