Temp Staff

Contractor-Nonbillable - This requisition is for English language resource for Contractor position, The Candidate should have degree in any of the streams and should have good command both in written and verbal communication. The candidate should have a minimum experience of 1-3 years. The candidate should be flexible in working in shifts. Experience in Order Management / IB / OKS / Service Contracts/Account Receivable applications and knowledge on cloud business with basic reporting and analytics will be an added advantage.

Job specification:

• Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
• Work on assigned Service requests
• Act as the first point of contact for operations
• Identify improvement opportunities (proactive and reactive)
• Customer Centric behavior displayed

• Written and interpersonal communication skills
• Analytical skills
• Problem solving skills
• Expertise with MS Office
• Customer Centric focus