Amtech Software
About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition Role Description Amtech is hiring a Technical Support Engineer to support our hosted and cloud-based customer environment. This role sits at the front line of technical support and handles infrastructure-related issues across systems, applications, and integrations. The focus is on resolving issues quickly, minimizing escalations, and maintaining system stability for customers in the manufacturing industry. KEY RESPONSIBILITIES Customer Support & Issue Resolution Act as first technical contact for infrastructure issues Troubleshoot across application, system, and integration layers Engage directly with customers Own issues through resolution Environment & System Support User access and permission updates Script execution and configuration updates FTP and file transfer troubleshooting Service restarts and system checks Resolve performance, disk, and connectivity issues Database & Application Support Run SQL scripts and restore databases Validate data and troubleshoot performance Handle cross-layer issues Integrations & Cross-System Troubleshooting Troubleshoot integrations (EDI, APIs, third-party tools) Handle cross-boundary issues Support updates and configuration changes Escalation & Collaboration Escalate with clear diagnostics Partner with support and engineering teams Reduce unnecessary escalations Documentation & Continuous Improvement Maintain knowledge base and runbooks Document recurring issues Improve support processes
3–7 years in support roles Experience with production systems Customer-facing support experience Technical Skills Windows troubleshooting Basic networking (DNS, ports) Active Directory SQL Server (SSMS, scripts, backups) Preferred Qualifications AWS fundamentals Linux basics SaaS / cloud concepts Integration and API troubleshooting Industry Experience (Preferred) Manufacturing systems experience Understanding of workflows (orders, production, inventory) Packaging industry is a plus Ways of Working 90-day US overlap (4–5 hours) Transition to India hours Weekend/on call required What Success Looks Like High resolution without escalation Strong customer communication Cross-system knowledge growth KB contributions Improved response times Why Join Amtech At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.