Associate Product Designer

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

About Candescent

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Associate Product Designer – Personalization & Insights

Personalization & Insights · Digital Banking

Department: Product Design

Team: Personalization & Insights

Location: Bangalore, India (Hybrid)

Employment Type: Full-time

Position Summary

We are seeking a Product Designer to join our Personalization & Engagement team and help define how customers receive relevant, timely, and trustworthy information across a digital banking experience.

This role spans personalization, engagement, and intelligent assistance — including home screen greetings, quick actions, recommendations, insights, and AI-assisted search. Unlike foundational banking flows where success means low friction, this team's work is measured by relevance, clarity, and thoughtful engagement.

You will design experiences that help customers discover useful information and take informed next steps, while maintaining strong standards for transparency, user control, and responsible use of intelligent features. You will partner closely with product management and engineering in an agile environment.

Experience Design

Design personalized home screen and dashboard experiences including greetings, shortcuts, and contextual content

Create patterns for recommendations, offers, and insight cards across consumer banking surfaces

Design AI-assisted experiences such as proactive insights, intelligent search, and natural-language query interfaces

Define interaction models for insight discovery, review, dismissal, and user-confirmed actions

Design engagement features including lifestyle nudges, contextual prompts, and configurable quick actions

Cross-Platform Delivery

Design for mobile and responsive web experiences

Produce high-fidelity designs, flows, prototypes, and specifications for engineering handoff

Design for multiple states including loading, empty, error, low-confidence, and fallback scenarios

Ensure visual and interaction consistency across platforms

Platform and Configurability

Design within a modular or component-based product architecture

Account for institution-level configuration, entitlements, and content customization

Collaborate with engineering on metadata-driven or API-backed UI behavior

Document design intent, assumptions, and edge cases clearly for cross-functional partners

Discovery and Validation

Participate in discovery and problem framing for new personalization capabilities

Balance engagement goals with trust, transparency, and user control

Validate concepts through research, critique, and iterative testing

Contribute to evolving team standards for personalization and intelligent experiences

Required Qualifications

4+ years of experience in product design, interaction design, or UX design

Portfolio demonstrating work on engagement, personalization, dashboards, or intelligent product features

Strong interaction design skills with attention to hierarchy, states, and system behavior

Proficiency with modern design tools and structured design documentation

Experience designing for mobile and web

Understanding of UX patterns for search, recommendations, notifications, or AI-assisted interfaces

Understanding of accessibility principles and WCAG guidelines, including how they apply to personalized, low-confidence, and AI-assisted content

Ability to collaborate closely with product managers and engineers in agile teams

Strong communication skills and comfort presenting and defending design decisions

Preferred Qualifications

Experience in financial services, fintech, or other regulated consumer products

Familiarity with designing configurable or multi-tenant platforms

Experience designing responsible AI or intelligent assistance patterns

Content and microcopy sensibility for insight messaging and engagement surfaces

Background in search UX, recommendation systems, or onboarding and engagement flows

Experience working in distributed or global teams across time zones

Design Principles for This Role

Put user control first: surface information clearly and let users decide before taking action

Design for trust: make intelligent features understandable, transparent, and predictable

Use progressive disclosure thoughtfully in information-rich experiences

Favor evidence and validation over assumptions when evaluating engagement ideas

Measure success by meaningful adoption, not just visual prominence

What Success Looks Like

Personalization features feel helpful, relevant, and easy to understand

Intelligent experiences are transparent and give users confidence in what they are seeing

Designs scale across institutions and customer segments through configurable patterns

Cross-functional teams can implement designs with minimal ambiguity

The team builds a reusable library of personalization and engagement patterns over time

Opportunity to shape next-generation consumer banking engagement experiences

Exposure to personalization, insights, and intelligent product design at scale

Collaborative environment with product and engineering partners

Career growth within a structured design organization

Hybrid work environment

Please submit your resume and a portfolio with case studies showing engagement, personalization, or intelligent product design. Include a brief note on your approach to designing trustworthy, user-controlled intelligent experiences.

Equal opportunity employer. We welcome applicants from all backgrounds.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.