aspora
ABOUT ASPORA People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.
We are hiring one Product Operations Lead per product line: Remittance, Banking and Wealth. Each role owns the operational health of that surface end-to-end. This is not a coordination function. You define what a defect is, instrument it, and own the number. The surfaces are distinct. Remittance means dozens of corridors, payout banks, and AML regimes where a delayed transfer is a family waiting. Banking means card networks, BaaS partners, and chargeback flows. Wealth includes Gold and Equities. Gold means live spot pricing, physical custody, and jurisdiction-by-jurisdiction regulatory classification. Equities means settlement windows, custody reconciliations, and corporate actions where every misstep is monetary and direct. WHAT YOU'LL OWN - Operational health. Define product-surface defects, build the dashboard or query that tracks them, decompose the metric, and drive it down end to end. - Partner performance and commercial levers. Run weekly partner operating cadences, escalate with evidence, and influence SLAs, cost of funds, take-rate, FX spread, fees, routing, and service quality. - SOP and process design. Build the onboarding and steady-state operating model for partners, internal teams, support, compliance, finance, and product. - Automation. Ship production workflows that reduce manual ops load — LLM workflows, n8n/Zapier-style orchestration, SQL-triggered alerts, internal tools, and exception-handling systems. The bar is working automation with fallback and measurement, not clever prompts. - Data fluency. Write SQL, inspect event or transaction-level data, and stand up your own dashboard in tools like Metabase, Hex, Sigma, or equivalent. - Pod operating rhythm. Bring a number, a diagnosis, and a plan to pod reviews. Make trade-offs explicit when everything cannot be fixed at once. WHAT SUCCESS LOOKS LIKE In 90 days: You know the product surface at transaction/event level, own the defect dashboard, have identified the top 2–3 defect drivers, and have shipped at least one measurable process or automation improvement. In 6 months: You have reduced a priority defect metric, changed partner behaviour through evidence-led escalation, improved at least one SLA or cost/reliability lever, and removed a recurring manual ops workflow. YOU MIGHT BE A STRONG FIT IF - You have owned an operational metric, not just supported one. - You can explain the mechanics behind a metric movement without hiding behind frameworks. - You have worked with external partners — banks, fintech infrastructure providers, custodians, brokers, or regulated operating partners. - You can write SQL or are strong enough with data to become self-sufficient quickly. - You have shipped automation that real users or internal teams depended on. - You are comfortable doing unglamorous work when that is what moves the number. THIS IS PROBABLY NOT FOR YOU IF - You want to advise but not operate. - You need analytics, product, or engineering to define every problem before you move. - Your automation experience is mostly prompts, demos, or hackathons with no production adoption. - You are uncomfortable pushing partners with data and asking for named owners, dates, and commitments. WHY JOIN ASPORA - Own the operational health of an entire product line from day one. Real defect rate, real users, real impact. - Build AI ops automation at a scale and corridor-count where the leverage is exceptional. - Solve problems that have no industry playbook. The diaspora corridors and partner constellations we operate across are genuinely novel. - Small team. Large surface area. High trust. We own outcomes, not tasks. - Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.