IT Application Operations Engineer

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications

Perform Container based Application Deployments, Configurations and Hotfix installations

Troubleshoot Manufacturing IT Application and infrastructure related incidents

Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application

Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations

Perform Application and infrastructure Migrations

Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s

Monitor system performance and ensure Application availability

Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery

Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services

Provide extended support for planned Maintenance and On-Call readiness support

Should be able to work in shifts and travel to customer location for business need

Educational qualification:

B.E/B. Tech /M. Tech /MCA

3-5 Years

Mandatory/requires Skills :

Kubernetes core concepts

Containerization and Docker essentials

Good knowledge of Kubernetes, Istio Service mesh

Linux - CLI and Basic knowledge of various components work (kernel, CPU, memory, disk, network)

Scripting (Bash and YAML)

Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)

Support for Kubernetes based projects to resolve critical and complex technical issues

Performing application deployments & configuration on Kubernetes cluster

Infrastructure automation and DevOps tools (Ansible/ Terraform/ Jenkins/ Argo CD)

ITIL Service Management Framework (Incident, Change, Problem Management)

Preferred Skills :

Application and infrastructure Monitoring tools (ICINGA / Grafana / ELK ) Working experience in Rancher

Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)

Database Administration (Oracle / MySQL / Mongo)

IoT / IT for Manufacturing - i4.0 concepts

Working knowledge of various tools and open-source technologies

ITIL v3 / v4 Foundation certification preferred