Senior Manager, Technical Services

The Sr. Manager, Technical Services Support (India) is a strategic people leadership role responsible for overseeing the India-based Technical Services team and supporting the continued growth and evolution of USP's global Technical Services function. This position plays a critical role in ensuring the delivery of high-quality scientific product/service inquiry support, operational excellence, and an exceptional customer experience while fostering a high-performing, customer-centric culture.

The role operates within a matrixed leadership structure, functionally reporting to the Senior Director, Customer Success & Operations (US-based) and administratively reporting to the Director, Scientific Affairs (India-based). The incumbent wil