Software Engineer - Client Success

Location: Mumbai,Maharashtra,India

LogiNext is looking for a technically savvy and experienced Client Success Engineer to be part of the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.

Be hands-on, adopt a practical approach to software and technology. eg: JAVA, Spring, RESTful web services, Mongo, RDBMS, AWS, Python etc

Provide code level enhancements, production and technical support to LogiNext’s enterprise clients.

Work on defined SLA’s to make sure that our client receives the best of the services.

Troubleshoot application and software related issues and determining the root cause for the issues

Work with the existing product development & DevOps engineering team to develop highly scalable products

Must be able to manage and prioritize multiple work requirements to meet deadlines

Ability to work independently and in a team environment

Bachelor’s degree in Computer Science, Information Technology or related field

2+ years of development experience in scalable and distributed enterprise applications

Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services

Excellent coding skills in Java

Experience in MySQL, MongoDB, etc.

Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred

Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership

Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure.

Provide support on weekends on a rotational basis

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