Blackhawk Network
Senior Software Engineer
Skills
Job description
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
About the Role
We are looking for a Senior Software Engineer with 4+ years of experience, to join our Servicing Engineering team and help build a next-generation, AI-powered servicing platform .
This role focuses on designing and building intelligent, scalable servicing systems - including AI assistants, agentic workflows, and platform APIs - while also improving observability, reliability, and performance across core backend services.
This is a hands-on role for engineers who enjoy combining strong backend engineering with AI-driven innovation and modern platform practices.
What You’ll Work On
Core Backend Engineering
Design and build backend services using Java and Spring Boot
Develop secure, scalable APIs for servicing workflows and integrations
Contribute to frontend experiences using React or modern JavaScript frameworks (preferred, not mandatory)
Own features end-to-end, including design, development, testing, deployment, and production readiness
AI-Powered Servicing Platform
Build AI-driven servicing capabilities , including:
AI assistants and chat-based self-service experiences
Agentic AI workflows that execute multi-step actions safely and reliably
Design and develop platform APIs that expose servicing capabilities to:
Web and mobile experiences
Internal tools
Partner and external AI agents
Rapidly prototype ideas and validate them through POCs and experiments , taking successful concepts into production
Observability & Reliability
Instrument services using New Relic, Splunk, and OpenTelemetry
Improve end-to-end transaction visibility across distributed systems
Collaborate with platform and reliability teams to improve:
Telemetry consistency
Incident detection and diagnosis
Performance, scalability, and uptime
What We’re Looking For
Required
Strong experience with Java and Spring Boot
Experience building and operating production-grade backend systems
AI-first mindset , with hands-on use of tools like GitHub Copilot or similar
Practical exposure to building or experimenting with:
AI chatbots or assistants
Agentic AI or AI-driven workflows
Experience with observability and telemetry , including:
New Relic (APM, metrics, tracing)
Splunk (logs and analysis)
Ability to prototype quickly, learn fast, and iterate confidently
Nice to Have
Frontend experience with React or other modern JavaScript frameworks
Exposure to AWS cloud services , especially those related to AI or scalable backend systems
Familiarity with platform engineering concepts such as:
Feature flags and canary deployments
API versioning and governance
High-availability and scalable architectures
What Makes This Role Interesting
Opportunity to work on real-world AI systems , not just demos or experiments
Build enterprise-grade agentic AI that performs real actions, not just conversations
High-impact work on customer experience, operational efficiency, and platform scalability
Strong emphasis on engineering quality, observability, and reliability
A role where AI is a core part of how engineering gets done , not an add-on
Responsibilities
Core Backend Engineering
Design and build backend services using Java and Spring Boot
Develop secure, scalable APIs for servicing workflows and integrations
Contribute to frontend experiences using React or modern JavaScript frameworks (preferred, not mandatory)
Own features end-to-end, including design, development, testing, deployment, and production readiness
AI-Powered Servicing Platform
Build AI-driven servicing capabilities , including:
AI assistants and chat-based self-service experiences
Agentic AI workflows that execute multi-step actions safely and reliably
Design and develop platform APIs that expose servicing capabilities to:
Web and mobile experiences
Internal tools
Partner and external AI agents
Rapidly prototype ideas and validate them through POCs and experiments , taking successful concepts into production
Observability & Reliability
Instrument services using New Relic, Splunk, and OpenTelemetry
Improve end-to-end transaction visibility across distributed systems
Collaborate with platform and reliability teams to improve:
Telemetry consistency
Incident detection and diagnosis
Performance, scalability, and uptime
Qualifications
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Employment is contingent upon the successful completion of a background check.