Team Leader - Remote Desktop Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Leader – Remote Desktop Support based in India .

As a Team Leader – Remote Desktop Support, you will oversee a team of technical support engineers responsible for delivering reliable IT assistance to international clients. You will combine team leadership, operational management, and hands-on technical expertise to ensure excellent service delivery. Your role will involve monitoring team performance, maintaining service-level agreements (SLAs), and ensuring key performance indicators (KPIs) are consistently achieved. You will also coach and develop team members through regular training, feedback, and performance reviews. Alongside managing daily operations, you will support users with complex technical issues involving hardware, software, networks, and remote access solutions. This is an opportunity to contribute to a collaborative, multicultural environment while improving technical support quality and customer satisfaction.