Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role The Service Management Consultant will be responsible for ensuring robust service management practices, with a focus on operational resilience and compliance. This role involves collaborating with various teams to implement best practices, optimize service delivery, and ensure adherence to regulatory requirements, including DORA. Proven experience in service management, with a focus on operational resilience and compliance. • DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry. • Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security. • SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape. • Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues. • Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels. • Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups. Your Profile Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance. • DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry. • Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security. • SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape. • Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues. • Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels. • Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups. What you will love about working here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com