Support Engineer

We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

Support Apna’s IT Operations

Address user tickets related to hardware, software, and networking issues

Ensure timely patching, software installations, and updates on end-user devices

Conduct remote troubleshooting and resolve technical issues

Set up and configure laptops, desktops, and mobile devices for new joiners

Build software packages and manage Mac, Windows, and iOS/Android devices through MDM

Coordinate with L2/L3 teams for escalations and follow-ups

Comply with all company policies and procedures

Skills/Strength of an Ideal Candidate

2-3 years of relevant Service desk experience

Familiarity with Windows and macOS operating systems

Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira

Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)

Good troubleshooting skills for laptops, mobile devices, and basic network issues

Knowledge of AV/VC systems and peripherals

Strong customer service mindset and willingness to learn

Ability to work in a fast-paced, collaborative environment

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)

Troubleshoot client software and basic network connectivity problems

Ability to perform remote troubleshooting and provide clear instructions.

AV/VC deployment experience (Polycom, Zoom/BlueJeans)

Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.

Good Communication Skills