Paytm
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role - CST - Customer Support (outbound calling) Location - Noida This role is rotational and requires 6 days work from office.
We are looking for a highly motivated, empathetic, and results-driven Outbound Customer Support Agent to join our Paytm Postpaid (Digital Credit/BNPL) team. In this role, you will be the voice of Paytm, proactively reaching out to customers to assist them with onboarding, clear queries regarding their postpaid limits, resolve repayment/billing disputes, and ensure a seamless financial experience. Key Responsibilities: Proactive Customer Engagement: Make outbound calls to existing and potential Paytm Postpaid users to guide them through account activation, limit enhancements, and feature adoption. Working on and resolving tickets. Dispute & Escalation Resolution: Address customer grievances regarding transaction failures, incorrect billing, or account blocks, ensuring end-to-end resolution. Feedback Collection: Gather customer feedback and insights during calls to help the product and engineering teams improve the Paytm Postpaid user journey. Data Logging & Compliance: Accurately log call dispositions, customer interactions, and follow-up updates in the internal CRM while strictly adhering to data privacy and financial regulatory guidelines.
Education: Graduate Experience: 1 to 3 years of experience in an outbound calling, customer service, or tele-sales role Language Proficiency: Fluent in English and Hindi. Core Competencies: Excellent verbal communication and active listening skills. Good with chatgpt and AI prompts Strong negotiation and problem-solving abilities, especially when handling difficult or irate customers. High emotional intelligence and patience required for financial/credit-related conversations. Technical Skills: Familiarity with CRM software (like Salesforce, Freshdesk, or Zendesk), basic Microsoft Excel, and comfort navigating mobile applications. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It's your opportunity to be a part of the story!