Capgemini
Job Description Mandatory Skills: Cisco IPCC & UC Skills - UCCE, CUIC, CVR, CVP, CUCM, Cisco IM & presence. CUCM, Unity Connection, UCCX, Voice Gateways, CUBE, Packet Capture, Reading Logs – Traces & Debugs. Job Description: Unified Contact Center Enterprise (UCCE) Cisco Unified Intelligence Center (CUIC) ICM & CVR Agents Desktops, Finesse, CTIOS, AppSpace, PG. Advanced experience with ICM / UCCE scripting utilizing Script Editor. Understand UCCE Database Schema and ability to use queries against the databases. Troubleshooting UCCE, CVP, CUIC and Agent Desktops. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting for call flow change or Holiday request. Cisco Call Manager at some instances Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence Hands on Experience with Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT.