IT Automation Engineer (Bangalore)

IT AUTOMATION ENGINEER

Own the design, development, and deployment of automation solutions across IT operations, reducing manual work and increasing operational efficiency. This is a hands-on, execution-focused technical role that blends traditional systems/scripting expertise with modern AI-assisted development. Success requires strong technical fundamentals, comfort working across Windows and/or Linux environments, and the judgment to use AI tools to accelerate engineering work — not replace the engineering itself.

AUTOMATION DESIGN & IMPLEMENTATION

Design, build, and deploy automation scripts and workflows across IT service and operations processes

Identify manual, repetitive, or error-prone tasks and convert them into reliable automated solutions

Implement automation across ticketing systems, monitoring tools, provisioning workflows, and internal tooling

SYSTEMS & SCRIPTING

Hands-on experience administering Windows and/or Linux environments

Develop and maintain production-grade scripts (PowerShell, Bash, Python, or similar)

Troubleshoot, debug, and harden automations running across mixed OS environments

AI-ASSISTED DEVELOPMENT

Use AI tools (e.g., Copilot, Claude, ChatGPT) to accelerate code generation and speed up automation development

Maintain full command of the underlying code and logic — able to read, validate, debug, and modify AI-generated code independently

Treat AI as a productivity and speed multiplier, not a substitute for engineering understanding; this role requires an engineer who happens to use AI well, not an AI prompt operator

INTEGRATION & TOOLING

Build integrations between internal platforms (PSA/RMM, ticketing, monitoring, cloud services) using APIs and webhooks

Work with REST APIs and scripting interfaces to connect disparate systems into cohesive workflows

TESTING & RELIABILITY

Test automations thoroughly before production deployment, including error handling and logging

Monitor deployed automations for performance, failures, and drift; proactively remediate issues

Build automations to be maintainable, not just functional

DOCUMENTATION & KNOWLEDGE

Document automation architecture, logic, dependencies, and failure modes

Maintain knowledge base content covering tools, scripts, and workflows built and supported

COMMUNICATION & COLLABORATION

Partner with service desk, engineering, and leadership to identify high-value automation opportunities

Clearly communicate technical concepts, tradeoffs, and limitations to both technical and non-technical stakeholders

Hands-on experience implementing and deploying automation solutions in real production environments

Solid background administering Windows and/or Linux systems

Proficiency in scripting/programming (PowerShell, Python, Bash, or similar)

Practical experience using AI coding tools to generate and accelerate code, paired with the ability to independently read, understand, debug, and modify that code

Working understanding of APIs, webhooks, and system integration concepts

Strong troubleshooting and debugging skills across operating systems

Proven ability to translate manual, repetitive processes into reliable, maintainable automation

Comfortable operating in a fast-paced, ticket-driven MSP environment with shifting priorities

ROLE FOCUS

Owns automation design, development, and deployment — not ticket coordination or process enforcement

Uses AI as a force multiplier for engineering speed and output, never as a replacement for technical understanding or code ownership

Acts as a hands-on technical resource focused on eliminating manual work and increasing operational efficiency across the organization

At Netrio, our people are at the heart of everything we do. Guided by our core values—Empathy, Partnership, Integrity, Accountability, and Innovation—we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what’s possible with technology. If you’re passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.

Netrio is a managed service provider (MSP) delivering IT and cybersecurity services across a wide range of clients, environments, and technologies.