CFS Operations Manager

Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: CFS Operations Manager City: Mumbai State/Province: Maharashtra Posting Start Date: 9/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description C1 Hyderabad CFS Operations Manager Run daily CFS operations at the Hyderabad delivery hub; convert the CFS Lead’s strategy into operational execution and discipline. Enforce ITIL4-aligned SOPs across Incident, Problem, Change, SLM, Request, Availability, Capacity & Configuration, drive process compliance. Ensure ServiceNow ticket hygiene, accurate categorisation and data integrity; support backlog remediation and reduce false SLA breaches. Deliver on-time monthly SLA/performance reports; eliminate delays and ownership gaps in current reporting. Track RCA and corrective/preventive actions to closure; support proactive trend analysis and repeat-incident reduction. Coordinate first-line with TIG/BTO delivery towers at Hyderabad; drive execution of enablement and remediation tasks. Escalate operational blockers to the CFS Lead; provide data and analysis for governance forums ͏ KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Change Mgmt

. Experience: 8-10 Years

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