Client Service Team

The QIMA story

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Key Responsibilities include:

Manage end-to-end client onboarding and account maintenance

Develop and maintain SOPs and internal guidelines

Conduct internal training sessions and prepare supporting materials

Handle daily internal and external client queries professionally

Escalate complex issues to relevant departments when necessary

Maintain accurate and up-to-date client records and documentation

Preferred Qualifications:

Bachelor's degree in Business Administration or a related field

Preferred experience/understanding of social compliance programs such as Sedex, WRAP, SLCP, ESCP, and client-owned programs.

Prior experience in client servicing or account management

Strong communication and interpersonal skills

Well-organized with the ability to multitask effectively

Proficient in MS Office and CRM tools

Proactive, detail-oriented, and a strong team player

If you are interested in this opportunity, please share your updated resume with us at rupali.salhotra@qima.com